Intermission: Update Fatigue

Just try to be conscious of how inconvenient it is to be constantly asked for updates all the time.

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Wow it’s been a while! My apologies dear reader. July and August came and went far too quickly. While I try to cobble together part 2 of my replication post, allow me a short interim rant.

Software updates are a fact of life

Sure, I get it. Everybody wants to keep their apps up-to-date and patched against all these vulnerabilities and exploits that the forces of evil come up with every day. Fine. Or the eager developers want to release new features that marketing (ugh, marketing) promised to stakeholders. Whatever.

oprah yelling "you get an update and you get an update"
EVERYBODY GETS AN UPDAAAAAAAAAATE!

Can we all admit that we’re getting just a little sick and tired of it? I mean seriously. Seems like every damn day something yells at you from your phone or your tablet or your laptop or your watch or your smart-TV or your talking refrigerator (well, hopefully not, but I’m sure it happens) wanting a new update.

And I work in the freakin industry, for god’s sake! I KNOW these updates are generally for the best and generally a good idea to install sooner than later. But it still makes me grumpy.

Yes, we’re all Agile and DevOps-y and Unicorn-y

And all those other silly buzzwords. That’s great. Really, I’m not suggesting we go backward. There’s no arguing that, as a general function of the evolution of the software development lifecycle and the push for better build-test-release-deploy-operate-feedback-repeat pipelines, overall software quality and user-experience has improved.

yeah science bitch
Because reasons.

Yet, sometimes, it’s super inconvenient. How many of us have bemoaned an unintentional Windows update that sucks up hours of our productivity time just because we didn’t know enough or pay enough attention to catch the “do this later” option? If it was even given!

Another example. iTunes had been begging me for weeks to update my phone’s OS, whenever I plugged it into the laptop just for charging (sure, I could not use a USB port and switch to a pure power source, but again, convenience!). So I finally let it, thinking “Oh this’ll only take a few minutes”. 15 minutes later, late to catch my vanpool ride from work… You get the picture. And why? Because Apple just HAD to give me all these new features.. that.. wait for it.. ONLY apply to iPhone X’s and above! (I have an 8+). Hmm. Something seems maybe not quite ideally efficient here.

Yeah yeah, platform consistency blah blah unified codebase blah blah. Spare me. They have the resources to make this a smarter, more bespoke process. But that’s not the point.

Even now, at this moment, Red Gate’s SQL Prompt (and I love this tool, don’t get me wrong) is asking me to update it from 9.5.14 to 9.5.15. Does it give me any features or fixes that I really care about? Doubtful. Does it bug me every time I start up SSMS? Yep. Can I dismiss it or say “remind me later” or “skip this version”? Of course! So at least they’ve given me that courtesy.

So what IS your point?

You ask me that a lot, don’t you?

All I ask is that developers, in general, be more conscious of how inconvenient it is to be asked to update their apps all the time. Architect things in such a way that back-end fixes and improvements are de-coupled from the UX/front-end. As much as possible. Obviously this isn’t always feasible, and sometimes you literally do need to fix the UX. Great! But with more careful, thoughtful design, this should be far less frequent.

yo dawg i heard you like windows updates
You can’t go wrong with the classics.

‘Should’, of course, being the operative word. We’re still human. We still design and create systems with human assumptions and human error. I get it. Believe me, my code is FAR from perfect. If I had to put out a fix to every stored-procedure I wrote as often as they were found, by a user-base of any more than just myself and my dozen developers, I’d go insane. (-er.) Fortunately, those don’t require people to download an update package and wait for it to install. 😉

Anyway. Hope you enjoyed this rant. Now go update your apps and tools because they’re important. And probably vulnerable to some new zero-day exploit that’s going to take over your system and steal your cookies and bitcoins. =P

Author: natethedba

I'm a SQL Server DBA, family man, and all-around computer geek.

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